Refunds

How refunds work

• Not satisfied: a full refund on request within 14 days of your first purchase of any paid product (Proof Report, Launch Pack, or your first Monitor payment). Email support@preflightbot.com from the address you bought with. We reply within 3 business days.
• Failed Proof runs: if a Proof run fails before it finishes because of an error on our side, we request a refund of that purchase from Creem. If the payment reference is missing, we handle the request by hand. A finding is a result, not a failed run.
• Monitor renewals: no refunds for past periods after the first 14 days, except where the law requires them.
• EU, EEA and UK: at checkout you ask for delivery to start now and accept that the 14-day statutory withdrawal right ends once delivery starts. The 14-day refund above still applies.

Refunds go back to the original payment method through Creem, our merchant of record. How long the money takes to show depends on your bank.

Cancelling Monitor

Monitor renews each month or year until you cancel. Sign in at preflightbot.com/app and choose Manage billing or cancel, or use the billing link in your Creem receipt. Cancelling takes effect at the end of the period you paid for, and you keep access until then. If you cannot reach the portal, email support@preflightbot.com and we cancel for you.